01What we collect
- Your contact detailsYour name, phone number and, if you email us, your email address.
- Your addressThe address of the home, office or car location to be cleaned, so our cleaners can get there.
- Your messagesWhat you tell us on WhatsApp, by phone or by email, such as the service you need, your preferred date and time, and any special instructions.
- Photos you sendPictures of the area, sofa, mattress or car, if you send them to help us quote.
- Booking and payment recordsThe service booked, the date, the price and the payment reference. We do not keep card numbers.
- Website visitsHow people use this website, collected by Google Analytics (see Cookies and Google Analytics below).
Our website has no sign-up or account. We only get your name, phone number or address when you contact us.
02Why we use it
- To answer your questions and give you a quote.
- To book your cleaning, check that your area is covered, and send the right cleaners to the right place at the right time.
- To contact you about your booking, for example to confirm the time or tell you the team is on the way.
- To follow up after the job, deal with any complaint and send our team back if something needs fixing.
- To issue invoices and receipts and keep our accounts.
- To see which pages of our website are useful, so we can improve it.
We may also send you an occasional reminder or offer on WhatsApp. If you do not want these, just tell us and we will stop.
03Who sees your information
- Antz staff: our office team, who handle your enquiry and booking.
- The cleaners assigned to your job: they get only what they need to do the work, such as your name, phone number, address and job details.
- Companies that help us run the business: for example WhatsApp, Google (email and Analytics) and our website host. They store or carry the information for us. Some of them keep data on servers outside Malaysia.
- Authorities: only if the law requires us to share it.
We do not sell, rent or trade your personal information to anyone.
04Cookies and Google Analytics
Cookies are small files that a website saves in your browser. We use Google Analytics, which uses cookies to count visits and show us which pages people read, how long they stay and roughly where they come from (for example, the city). It does not tell us your name or phone number.
You can block or delete cookies in your browser settings. You can also stop Google Analytics from recording your visits with Google’s opt-out tool: tools.google.com/dlpage/gaoptout. The website still works if you do.
05How long we keep it
- 7 yearsBooking, invoice and payment recordsMalaysian tax law requires businesses to keep their records that long.
- Up to 2 yearsEnquiries that did not lead to a bookingWe delete them when we no longer need them, normally within 2 years.
- Up to 14 monthsWebsite visit dataKept by Google Analytics for no more than 14 months.
06How we protect it
Only our staff and the cleaners on your job can see your details. We keep our records on password-protected accounts and devices. Our website uses a secure (https) connection.
07Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that is wrong or out of date;
- delete your information, unless we must keep it by law (for example, invoices);
- stop sending you reminders or offers.
Send your request by WhatsApp or email (details below). We may ask you to confirm who you are first. We will reply within 21 days.
You do not have to give us your details, but without a name, phone number and address we cannot book or carry out a cleaning job.
08Questions about your privacy
Contact Antz Services:
09Changes to this policy
If we change how we handle your information, we will update this page and the “Last updated” date at the top.
10KH SEO and Google user data
KH SEO is our in-house SEO tool. With our own permission, it reads our own Google Search Console, Google Analytics and Google Ads Keyword Planner data. It only reads this data and never changes it. We use it only to improve our own websites.
This data is stored on our own computer. It is not sold or shared with third parties. It is not used for advertising, and it is not used to develop or train AI models. Our staff do not read it except to run our own SEO work.
Access can be revoked at any time at myaccount.google.com/permissions. Stored data is deleted on request: email us at info@antz.my.
KH SEO’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
